Refund policy

We want you and your pets to enjoy the products you purchase from Nose & Nook. If something isn't right, we're here to help.

30-Day Returns

We accept return requests for eligible products within 30 days of delivery.

For a standard return, items must be unused, in their original condition, and returned with their original packaging and accessories.

For hygiene and safety reasons, pet toys and feeding accessories that have been used by an animal generally cannot be returned for a change of mind. This does not affect your rights regarding damaged, defective, or incorrect products.

How to Request a Return

Please contact us through our Contact page with your order number, the item you'd like to return, and the reason for your request.

If your return is approved, we'll provide the appropriate return label or shipping instructions. Products may need to be returned directly to the original supplier. Please don't send anything back before receiving return instructions.

Return Shipping and Fees

For a change-of-mind return, customers are responsible for any applicable return shipping charges unless a prepaid label is provided at no cost. We will explain any return shipping charge before you proceed.

Nose & Nook does not charge a restocking fee for eligible approved returns.

If you received an incorrect, damaged, or defective item, we'll work with you to resolve the issue without charging you for return shipping.

Refunds

After a return has been received, reviewed, and approved, refunds will be issued to the original payment method. Your bank or payment provider may need additional time to process the refund.

Original shipping charges are generally non-refundable for change-of-mind returns. Exceptions apply when required by law or when the return results from an error or defective product.

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us as soon as reasonably possible. Please include your order number and photographs if available so we can investigate and arrange an appropriate resolution.